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We understand that one customer well taken care of could be more valuable than thousands of dollars worth of advertising

We never underestimate the power of the human element. Whether it’s assisting a guest with a special request or a friendly greeting from staff members in the hallway, the people aspect plays a key role in guest satisfaction and team-building.

  • Pleasure in the job puts perfection in the work.
  • Success is the sum of small efforts, repeated day-in and day-out.
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Our Mission

As the Customer Service Telephone Facility for Star power Communications, we are committed to:

  • Assuring the highest standards of Quality through the delivery of accurate and professional customer service within a Reasonable Cost and Timely manner to all of our clients (both internal and external).
  • Constantly seeking new methods and challenges to enhance our Performance Standards by providing our employees with the best Training programs, possible, the proper Tools and Equipment needed to get the job done, Recognition and Reward for outstanding performance, and Input into development and implementation of Performance Standards.
  • Fostering Teamwork and Cooperation throughout the entire department by creating and maintaining an Open Environment in which all of our employees have an Opportunity to express their ideas and voice opinions
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Our Plan

Enhance Customer Care is dedicated to providing “world class” customer service through problem ownership, actions and accountability to the continuous improvement process.

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Our Vision

Build enduring value and relationships by providing timely solutions for the customer.

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Core values
  • WE treat each other with respect and dignity
  • WE seize opportunities through creativity, innovation and intellignet risk taking.
  • WE challenge ourselves and others by questioning boundaries and continually advancing to meet the customer’s needs.
  • WE encourage finding a better way to exceed the customer’s expectations.
  • WE believe that remaining positive and looking ahead are essential parts of achieving our goals.
  • WE create a healthy work environment through open communication and the exchange of ideas.
  • WE hold each other accountable for our contributions to the team.

Our Team